Overview:

The success of all venues and future venues of the High Spirits Leisure Group, will ultimately be defined by 3 key factors – Product, Service and Environment.

Main purpose of job:

The role of General Assistant is to provide support and assistance to the venue which will cover all areas including, the kitchen, the bar and general front of house to ensure our customers are satisfied by maintaining an exceptional standard of customer service

Directly accountable to: Bar Manager/ Bar Supervisor/ Restaurant Manager

Duties and Responsibilities:

Restaurant/Bar/Kitchen

· Help with any preparation of food and snacks as requested

· Assist in keeping the kitchen and restaurant areas in a clean and tidy state at all times

· To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded

· To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs

· To project a willing and helpful attitude to customers

· To keep areas and service counters clean and fully stocked

· Greet customers and make them feel comfortable, present menus and explain any special dishes on offer

· Learn the menu items enough to be able to describe them appropriately to guests and be able to make recommendations

· Take drink and food orders

· Deliver food and drink orders in a timely manner

· Ensure that you check with customers to ensure that everything is going well

· Clear dirty dishes and glasses from table after customers finish their meals

· Refill drinks throughout the meal – ask the customers if they would like more drinks

· Deliver customer’s bill and thank them for dining/drinking at the restaurant

Health and Safety and Standards

· To ensure that there are exceptional standards of cleanliness throughout the bar and associated areas

· To ensure that at all times cleanliness, food safety and all other Health and Safety matters are adhered to so as not to breach any legislative points

To undertake all other duties as and when directed by the Managing Director or Group Operations Director.